Available Position: Customer Care Coordinator     

Job Type: Full-time

Nature & Scope:

Reporting to the Customer Care Concierge, this individual is primarily responsible for fielding, researching, documenting, and communicating all service requests from homeowners, trades, Tarion and other partners.  This role also manages our head office front reception and oversees the logistics of running our office environment.

Major Responsibilities:

• Field, document, and research all written and verbal service requests from Homeowners ensuring follow up to confirm completion.
• Obtain 30-Day, Year-End, 2^nd-Year and 7-Year request lists from our in-house system and pass to Manager daily. Enter the same milestone service requests received from Homeowner into our ERP Construction Management system. 
• Coordinate all documentation including signoffs and update ERP Construction Management system.
• Responsible for implementation of future Warranty Service report.
• Tarion enrollments and creation of Tarion CCP documents on closing.
• Follow up with, maintain and inform relevant parties of all Tarion correspondence.
• Update all utility companies on closing date extensions and final closing dates.
• Prepare locates using online portal system.

• Coordinate work orders with trades and ensure signoffs are received from trade partners and Homeowners.
• Clearly communicate all schedules with the Construction department and Homeowners when sodding, paving and grading notices are required.
• Respond to all Homeowner’s and lawyer’s letters/emails in a timely fashion (max of 2 business days).
• Provide community office support for all clerical/administrative duties.
• Sort and distribute all incoming mail to appropriate personnel on a daily basis.
• Maintain office supplies and place orders when necessary.  Ensure office spaces are stocked and tidy at all times.
• Assist CFO with planning and executing staff events.

• Other duties as assigned.

Knowledge & Skills:

Education:

• Secondary School Diploma

Experience & Skills:

• Professional, mature individual with at least 2 years extensive customer service experience (Experience from another homebuilder is a definite asset).
• Well organized, confident individual with the ability to prioritize work and meet deadlines.
• Ability to multi-task in a fast-paced working environment.
• Demonstrated interpersonal/customer service skills in dealing effectively with customers/clients.

Working Arrangements:

• Fully in office.

Benefits:

• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking
• Vision care